Refund policy

PHENOMENIZE STUDIOS — RETURN & REFUND POLICY

Last Updated: May 11, 2026

At Phenomenize Studios, we want you to enjoy your handcrafted products and feel confident trying them. Because our Silken Body Bars and skincare items are personal‑care, heat‑sensitive products, our return policy is designed to be fair to customers while protecting product safety and preventing misuse.

1. 30‑Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

The product must be at least 75% full
The product must be in its original tin and packaging
The item must be clean, undamaged, and in resellable condition
Proof of purchase is required

To start a return, email us at PhenomenizeStudios@gmail.com. Items sent back without prior approval will not be accepted.

2. Return Shipping Costs

Customers are responsible for the cost of return shipping.

Return shipping fees are non‑refundable.

As a courtesy, we may include complimentary samples with approved replacement orders. These samples:

Are a thank‑you gesture
Have no cash value
Are not a reimbursement for shipping costs

This keeps the policy fair, transparent, and compliant.

3. Return Address

Approved returns must be shipped to:

Phenomenize Studios 993 W Frank Dr Decatur, IL 62526 United States

A prepaid return label may be provided in certain cases at our discretion.

4. Heat‑Sensitive Product Notice

Our Silken Body Bars are heat‑sensitive. To protect your products:

Retrieve your package promptly upon delivery
Store products in a cool, dry place
Avoid leaving packages in mailboxes, vehicles, or outdoor areas

We will replace items that arrive damaged during transit, including melting. We cannot replace items damaged after delivery due to improper storage or heat exposure.

5. Non‑Returnable Items

For health and safety reasons, we cannot accept returns on:

Products more than 25% used
Custom or personalized items
Gift cards
Sale or clearance items
Items damaged due to customer storage
Unauthorized returns

6. Exchanges

If you want a different scent or product, the fastest method is to complete a return (if eligible). Once your return is approved, you may place a new order for the desired item.

7. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

Refunds are issued to your original payment method
Processing typically takes 5–10 business days
Your bank or card issuer may require additional time to post the refund

If more than 15 business days have passed since your refund was approved, contact us at Pamela@PhenomenizeStudios.com.

8. EU Customers (14‑Day Cooling‑Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Returned items must meet the same condition requirements listed above.