Shipping policy

PHENOMENIZE STUDIOS — SHIPPING POLICY

Last Updated: May 11, 2026

At Phenomenize Studios, we take great care in preparing and shipping your handcrafted products. Because our Silken Body Bars and skincare items are heat‑sensitive, we prioritize fast, reliable delivery to ensure your order arrives in excellent condition.

This Shipping Policy explains how and when your order will be shipped, what carriers we use, and what to expect during transit.

1. Processing Times

All orders are processed in up to 3 business days (Monday–Friday, excluding holidays).

During high‑volume periods, processing times may be extended by 1–2 days. If there is a significant delay, we will contact you using the email or phone number provided at checkout.

2. Shipping Carriers

We ship exclusively through:

USPS
UPS

These carriers allow us to maintain fast delivery times and protect heat‑sensitive items from extended transit.

3. Delivery Timeframes

We aim for all orders to arrive within 3 days or less once shipped.

Typical delivery windows:

USPS

Priority Mail: 1–3 business days
Ground Advantage (Regional Only): 2–3 business days

UPS

UPS 3 Day Select: 3 business days
UPS 2nd Day Air: 2 business days

Delivery estimates are provided by the carrier and may vary due to weather, holidays, or carrier delays.

4. Heat‑Sensitive Product Notice

Our Silken Body Bars are heat‑sensitive. To protect your products:

We strongly recommend retrieving your package immediately upon delivery
We may include seasonal insulation or cooling materials
We may automatically upgrade shipping during extreme temperatures

Phenomenize Studios is not responsible for heat damage that occurs after delivery (e.g., packages left in mailboxes, vehicles, or outdoors).

If your order arrives melted or damaged during transit, contact us right away with photos so we can assist.

5. Shipping Rates

Shipping rates are calculated at checkout based on:

Package weight
Destination
Carrier selection
Seasonal heat‑protection upgrades (if applicable)

We do not mark up carrier rates.

6. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

7. Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

Phenomenize Studios is not responsible for:

Delays caused by incorrect or incomplete addresses
Lost packages due to address errors
Reshipping fees for returned packages

If a package is returned to us due to an incorrect address, you may request reshipment by paying the new shipping cost.

8. Lost, Stolen, or Delayed Packages

Once a package is accepted by USPS or UPS, it becomes the responsibility of the carrier.

If your package is:

Marked delivered but not received
Delayed beyond expected delivery
Lost in transit

Please contact the carrier first using your tracking number. If you need assistance after contacting the carrier, email us at PhenomenizeStudios@gmail.com and we will help however we can.